Privacy Policy

Last updated: June 12, 2026

Arrival Pass ("we", "our", "us") respects your privacy. This policy explains what data we collect and how we use it.

Information we collect

• Account data: name, email, phone, password (hashed).
• Application data: passport details, travel dates, photos, supporting documents.
• Payment data: processed by PCI-compliant payment providers; we do not store full card numbers.
• Usage data: IP address, browser, pages visited, for analytics and security.

How we use your data

• Process and submit visa applications on your behalf.
• Provide customer support and status updates.
• Comply with legal and regulatory requirements.
• Improve our products and prevent fraud.

Sharing

We share data only with: government embassies/consulates, VFS or equivalent visa service providers, courier partners, payment processors, and our authorized staff — all under strict confidentiality.

We do not sell your personal data to third parties.

Data retention

Application data is retained for up to 7 years to comply with legal and audit requirements, after which it is securely deleted.

Your rights

You may request access, correction, or deletion of your personal data by writing to privacy@arrivalpass.com.

Security

We use industry-standard encryption (TLS in transit, AES-256 at rest), access controls, and audit logs.

Cookies

See our Cookie Policy for details on how cookies are used.

Contact

For any privacy-related question, contact privacy@arrivalpass.com.