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Privacy Policy Last updated: June 2025

At VideshGo (a product of Vacazoo Travel Private Limited), your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website videshgo.com ("Platform") and our visa assistance services ("Services").

By using our Platform, you agree to the practices described in this Policy.

  1. Information We Collect 1.1 Information You Provide Full name, date of birth, gender, nationality Passport details (number, issue date, expiry date) Photographs and scanned documents Contact details: email address, phone number, WhatsApp number Residential address Employment or financial documents (where required for visa) Payment information (processed securely via payment gateways; we do not store card details) 1.2 Information Collected Automatically IP address, browser type, device type Pages visited, time spent on pages, links clicked Cookies and similar tracking technologies (see our Cookies Policy)
  2. How We Use Your Information To process and manage your visa application To verify your identity and documents To communicate with you about your application status To share your documents with the relevant embassy, consulate, or government authority To process payments and send receipts To send service-related notifications and updates To improve our Platform, services, and customer experience To comply with legal obligations With your consent, to send promotional offers and travel-related communications
  3. Sharing of Information We may share your personal information with:

Embassies and Government Authorities: As required to process your visa application. Once shared, data is governed by that authority's privacy framework, which is beyond our control. Service Providers: Third-party vendors who assist in our operations (e.g., payment gateways, cloud storage, communication tools) under strict confidentiality obligations. Legal Requirements: When required by law, court order, or government authority. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

  1. Data Retention We retain your personal data for as long as necessary to provide our Services and comply with legal obligations. Typically, application data is retained for up to 3 years from the date of your last transaction, after which it is securely deleted.

  2. Data Security We implement appropriate technical and organisational measures to protect your data from unauthorised access, loss, or disclosure. These include encryption, secure servers, and access controls. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

  3. Your Rights You have the right to:

Access the personal data we hold about you Request correction of inaccurate data Request deletion of your data (subject to legal obligations) Withdraw consent for marketing communications at any time Lodge a complaint with the relevant data protection authority To exercise any of these rights, write to us at info@videshgo.com.

  1. Third-Party Links Our Platform may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies.

  2. Children's Privacy Our Services are not directed at children under 18 years of age. We do not knowingly collect personal data from minors without parental/guardian consent. If you believe a minor has submitted data without consent, please contact us immediately.

  3. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our Platform after any changes constitutes your acceptance.

  4. Contact Us Privacy Officer – VideshGo Vacazoo Travel Private Limited Email: info@videshgo.com

Payment Security Payments are processed through secure RBI-authorized payment partners. VideshGo does not store card details or banking credentials on its servers.

Payment information is processed through secure payment service providers in compliance with applicable security standards.